We're here to help. For any question about the ReefIQ app, your ReefIQ hardware, your subscription, or your account, email us and we'll get back to you.
Contact Us
- Email: reefiq.tech@gmail.com
- Response time: we aim to reply within 1–2 business days
Getting Started
- Download the ReefIQ app, create an account, and add your first tank.
- Log water parameters manually, or connect a controller / ReefIQ device to bring readings in automatically.
- Open Reef Buddy for a daily check-up, and ask the ReefIQ Assistant questions about your tank.
Pairing a ReefIQ Device
- Power on your ReefIQ device (Flo or Cora) and keep your phone nearby.
- In the app, open the Devices tab and tap Add Device.
- Follow the on-screen steps to connect the device to your Wi-Fi network.
- Once paired, the device appears on your dashboard and begins reporting.
If a device won't pair, make sure Bluetooth and Wi-Fi are enabled on your phone, the device is powered and within range, and your Wi-Fi is a 2.4 GHz network. Still stuck? Email us the device model and what you see on screen.
Subscriptions & Purchases
- Plans: ReefIQ offers Plus, Pro, and Max subscriptions with a free trial. A free tier is always available.
- Restore purchases: open Settings → Account & Subscription and tap Restore Purchases.
- Manage or cancel (iOS): manage your subscription in the App Store under your Apple Account → Subscriptions.
- Manage or cancel (Android): manage your subscription in Google Play → Payments & subscriptions.
- Billing questions: email us and we'll help sort it out.
The ReefIQ Assistant & Your Data
The ReefIQ Assistant answers your questions using AI. When you use it, your questions (or voice recordings) and your tank context — parameters, livestock, notes, and connected-device information — are sent to a third-party AI service that generates the response. The app asks for your permission before this happens the first time, and you can read exactly what is collected and how it is used in our Privacy Policy.
Account & Privacy
- Delete your account: see Delete Your Account — you can remove your account and all associated data from within the app.
- Privacy: read our Privacy Policy for what we collect and how it's used.
- Terms: read our Terms & Conditions.
Still Need Help?
Email reefiq.tech@gmail.com and we'll take care of it.