Most answers are in the Cora help guide. If you can't find yours there, email us and a person will reply.
Start here
- Frequently asked questions: short answers to what people ask most.
- Troubleshooting: what an error or warning means, and what to do about it.
- The full help guide: every screen of Cora Mobile and Cora Max, step by step.
Contact us
- Email: cora@coraiq.tech
- Reply time: usually within 1–2 business days
Tell us the email address on your Cora account, your phone model, and what you see on screen. A screenshot helps a lot.
Getting started
- Download Cora Mobile, create an account and add your first tank.
- Connect your gear from the Devices tab, or log your test results by hand.
- Open Reef Buddy each morning for your briefing, and ask Cora Assistant about your tank.
Setting up Cora Max
- Turn Cora Max on. It shows a pairing screen.
- In Cora Mobile, open the Devices tab and tap Add Device.
- Follow the steps on your phone to connect Cora Max to your Wi-Fi and your account.
- Pick the tanks it should show, and write down the Recovery PIN it gives you.
The Cora Max setup guide has every step with pictures. If it won't pair, email us what you see on both screens.
Subscriptions and purchases
- Plans: Cora has Plus, Pro and Max plans, and you can start with a free trial. The free plan is always there.
- Restore purchases: open Settings → Account & Subscription and tap Restore Purchases.
- Manage or cancel on iPhone: App Store, then your Apple Account, then Subscriptions.
- Manage or cancel on Android: Google Play, then Payments & subscriptions.
- Billing questions: email us and we'll sort it out.
Cora Assistant and your data
Cora Assistant uses AI to answer your questions. When you use it, your question (or voice recording) and your tank details (parameters, livestock, notes and connected devices) go to a third-party AI service that writes the answer. Cora Mobile asks your permission the first time. Our Privacy Policy explains exactly what is collected and how it's used.
Account and privacy
- Delete your account: you can delete your account and all its data inside Cora Mobile. See Delete Your Account.
- Privacy: our Privacy Policy covers what we collect and how we use it.
- Terms: see our Terms & Conditions.